STANDARD SHIPPING - Signature Required
FREE For Orders Over $150 and $10 Under $150*
Orders placed before 12:00pm AEST in Metro areas should be received in 2-10 business days.
Standard Shipping is a signature required service*. This means that the courier will require you to be present to sign for your package, If you are not home your package will be redirected to the closest post office for pick up - you will be required to show your identification upon pick up. You will be left a card in most cases with this information.
* Excludes bulky items (Please see 'bulky item delivery below).
STANDARD SHIPPING - No Signature Required
FREE For Orders Over $150 and $10 for Orders Under $150*
Orders placed before 12:00pm AEST in Metro areas should be received in 2-10 business days.
Standard Shipping is a no signature required service*. The courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address cubemoto.com.au takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address to which someone will be present.
* Excludes bulky items (Please see 'bulky item delivery below). Orders containing outlet items are not eligible for free shipping and will incur a $10 shipping fee.
EXPRESS SHIPPING
$15 Flat Rate
Orders Placed before 12:00pm AEST in Metro areas should be received within 1-3 business days however this service can take up to 7 business days.
Express Shipping is a no signature required service*. The courier will generally leave your order at the front door or letterbox. Once the parcel has been delivered to your shipping address cubemoto.com.au takes no responsibility for any damage or theft that may occur. If you will not be present to accept your delivery or you feel that your address is unsafe to have a parcel left unattended, we recommend choosing an address to which someone will be present.
3rd PARTY SHIPPING
Some of our products are shipped from the brand themselves. They will be shipped directly from their warehouse to you. Their shipping policy dictates the shipping times, however, most are using AusPost and StarTrack express. This can change brand to brand.
The courier and the brand will send out a notification when the shipment is on the way. If placed before 12pm it will be the same day. The express and standard shipping options still apply.
We recommend contacting the courier directly once you receive your shipment details and tracking to either be left with no signature or redirected to the post office.
Please note: We ask that you enter your address carefully when ordering shipped from supplier products as we can not edit your address on our end. Once shipped you can contact the courier to amend * we take no responsibility if this cannot be updated in time or the order is delivered to the incorrect address entered.
BULKY ITEMS
RATES QUOTED AT CHECKOUT
Bulky items include oversized items such as race fairings, front suspension/forks, tyres, wheels, helmets, large chassis components and ramps. Most of our Bulky items are shipped to you for FREE however some Bulky items can attract higher shipping fees starting from $12. These shipping fees are based on the size and weight of the order and any shipping charges will be quoted during checkout. Estimated delivery time for bulky orders is 1-7 days (7-14 days for regional areas).
Bulky item deliveries require a signature upon delivery, If you are not present the parcel will be redirected to the depot and you will be responsible for picking this parcel up. We recommend choosing an address where you will be present such as a work address to avoid this.
DANGEROUS GOODS
Items considered as 'Dangerous Goods' will consist of lubricants, oils, some cleaning agents and aerosols. Most of these kinds of items have to be sent via road freight and we may split the items off your order. In this case, it may take the courier slightly longer to reach you.
You can still track your order via the tracking link emailed to you at the time of dispatch. But due to the nature of the goods, we cannot accept returns or exchanges.
We are not able to ship dangerous goods internationally due to Australian legislation.
SHIPPING INSURANCE
You value your shipment and so do we – for peace of mind, don’t forget to protect your order.
The courier carries no liability in the event a parcel is lost or damaged during transit, regardless of the nature of the error. Hence why at the time of shipment, transit insurance is offered as an optional extra to provide you peace of mind.
By adding shipping insurance to your purchase, we will ensure your order is protected during the shipment creation, in transit and delivery process.
How it works
cubemoto.com.au will lodge a formal investigation on your behalf with the courier and guarantees a turnaround of 2 business days to either refund, credit or replace providing the order has not met the conditions below:
- The consignment has been signed for
- The consignment has been delivered with a proof of delivery image captured
- You have supplied the incorrect address when placing your order
- This fee is non-refundable and paid directly to cubemoto.com.au at time of shipment creation.
INTERNATIONAL SHIPPING
We use Australia Post Express Courier International or TNT to ship goods overseas. The delivery times experienced by these couriers is around 5-10 business days. Due to the constant variables encountered with international freight contractors, cubemoto.com.au cannot be held liable for international consignments that are lost in transit. Please contact us if you wish to have your shipment insured. Please be aware that you accept responsibility for lost international consignments and MXstore will not re-ship or refund your order.
There is a $49 flat rate for orders $350 and under. $29 for over $350.01.
CUSTOMS & DUTY CHARGES
(Excludes selected Tax Free Shipping countries)
International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. cubemoto.com.au cannot be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and cubemoto.com.au will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees.
